Privacy Policy

Last Updated: October 2025

Equity Capital Mortgage Group (“we,” “our,” or “us”), NMLS #2289160, respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website or otherwise engage with our services.

Licensed in OH #RM.805296.000, NC #B-231175, MI #SR0026961  #FL0026960

Information We Collect:

We may collect the following types of information when you use our website or submit a form:

• Personal Information: Name, phone number, email address, property information, and any details you provide through online forms or inquiries.
• Loan-Related Information: Information submitted in connection with loan applications or pre-qualification requests.
• Technical Information: IP address, browser type, device information, and usage data collected automatically to improve site functionality.

How We Use Your Information:

We use the information we collect to:

• Respond to your inquiries and provide mortgage services.
• Process loan applications or pre-qualification requests.
• Communicate with you about loan options, rates, and related services.
• Improve our website, tools, and customer experience.
• Comply with legal, regulatory, or security requirements.

Information Sharing:

Your information may be shared only as necessary to provide you with mortgage-related services, including:

• Within Equity Capital Mortgage Group, among licensed loan officers and authorized staff involved in your transaction.
• With our trusted service providers and vendors, including our CRM system (Follow Up Boss) and our loan origination system (LOS), for the purpose of managing client relationships and loan processing.
• With lenders, appraisers, credit reporting agencies, and other third parties involved in the mortgage process.

We do not sell or rent personal information to unrelated third parties.

Data Security:

We use reasonable physical, electronic, and administrative safeguards to protect your personal information against unauthorized access, loss, or misuse. However, no system can guarantee complete security, and you provide information at your own risk.

Your Rights and Choices:

You may request access to, correction of, or deletion of your personal information by contacting us at rrucker@equitycmg.com.
You may also unsubscribe from marketing emails by clicking “unsubscribe” in any email communication.

Cookies and Tracking:

Our website may use cookies or similar technologies to improve functionality and analyze usage. By using our website, you consent to our use of cookies consistent with this policy.

Links to Other Sites:

This site may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

Children Policy:

Our website and services are not directed toward individuals under the age of 18, and we do not knowingly collect personal information from minors.

Updates to Our Policy:

We may update this Privacy Policy periodically. Any changes will be posted here with an updated “Last Updated” date.

If you have questions about this Privacy Policy or our data practices, please contact us at:

Equity Capital Mortgage Group
NMLS #2289160
20033 Detroit Road, Suite 300
Rocky River, OH, USA
📞 (216) 288-8642
✉️ rrucker@equitycmg.com